Troubleshooting DNS Issues: A Step-by-Step Guide

Are you having trouble accessing websites due to a DNS issue? If so, you're not alone. Many people experience this problem, and it can be frustrating. Fortunately, there are steps you can take to troubleshoot and resolve the issue. In this article, we'll walk you through the process of troubleshooting DNS issues.

The first step is to restart your router. To do this, press the router's power button and then disconnect the power cable from the router. Wait about 30 seconds, then reconnect the router to the power outlet and press the power button to restart it. This will help reset your connection and may resolve any issues.

If restarting your router doesn't work, you may need to check for network problems. The error message “The DNS server is not responding” means that the DNS of the domain you want to access is not available or that your browser cannot connect to the Internet. To check for network problems, try accessing websites on a connection that uses another DNS server. If they are now accessible and working properly, it looks like you have a problem with the DNS.

Name resolution uses an address register (A) to resolve names with IPv4 addresses and a quadruple A (AAAA) record to relate names to IPv6 addresses. First, verify that DNS is installed on the server by consulting the Server Manager or the Services Console. If necessary, add the DNS function and configure the server as part of the AD domain. If your network connection is operating in secure mode, it means that third-party software could be causing the “DNS server not responding” problem.

Additionally, if the DNS server has been configured to limit the service to a specific list of your configured IP addresses, the IP address used to contact the DNS server may not be in the list. Having knowledge and tools to solve network problems will help you save time when troubleshooting DNS issues. If you're still having trouble after trying these steps, contact your Internet Service Provider for further assistance.

Deb Magby
Deb Magby

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